Privacy Policy

Last updated: December 1, 2025

Introduction

Welcome to Tombeko. This Privacy Policy explains how ELICATE TECHNOLOGIES ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our mobile application Tombeko (the "App"). Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

Information you provide directly when creating an account:

Name and email address
Date of birth and gender
Profile photos
Location data (with permission)
Bio and preferences
Health info (Ribbon Status)

Automatically Collected

Data collected automatically when you use the App:

Device information
Usage data and analytics
Location information (if enabled)
IP address and log data
Interaction with other users
Performance data

How We Use Your Information

We use your information to provide and improve the App:

Create and manage your account
Provide matchmaking services
Show relevant profiles nearby
Enable user communication
Send important notifications
Personalize your experience
Ensure safety and prevent fraud
Comply with legal obligations

Ribbon Status Feature

Tombeko offers an optional, discreet feature called "Ribbon Status" designed to help users living with HIV connect with others who have chosen to identify the same way. This information is never displayed publicly on your profile. It is only used internally by our matching system to help connect you with people on a similar journey. You have full control over whether to enable or disable this feature at any time.

Data Sharing & Security

We do not sell your personal information. We may share information with other users (as part of the service), service providers (hosting, analytics), and when required by law.

We implement robust security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access and update your personal information

Delete your account and associated data

Opt out of marketing communications

Control location sharing via device settings

Request a copy of your data

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data rights, please contact us:

ELICATE TECHNOLOGIES

App Name: Tombeko

Email Support

elicatetechnologies@gmail.com

Location

Lusaka, Zambia

We value your privacy and are committed to protecting your personal data. We will respond to your inquiry within 30 days.